Frequently Asked Questions

How quickly can I expect a response to my email?

Patients should allow at least one business day to receive a response to their email.  However, it is common for our physicians and staff to reply more promptly.

I have forgotten my User Name, how can I retrieve it?

Go to www.nextmd.com and click on “don’t remember your user name or password”.  Enter your email address and your user name will be emailed to you.

I have forgotten my Password, how can I retrieve it?

Go to www.nextmd.com and click on “don’t remember your user name or password”.  Enter your user name and then you will be able to reset your password.

My User Name or Password is not working.  What do I do?

For the fastest resolution, go to www.NextMD.com and click on “don’t remember your user name or password”.  Enter your email address and your user name will be emailed to you.  Please use this user name, including any capitalization, when entering your user name.  If your password isn’t working try to reset your password.  If this fails to work, call our office at (480) 607-0060 and we will be able to reset your account.

I have been locked out of my account, how can I unlock it?

Accounts can become locked after three unsuccessful login attempts but will automatically unlock after 20 minutes.  If your account fails to unlock, please call our office at (480) 607-0060 and we will be able to unlock your account.

I have a new email address, how can I change it?

Login to NextMD and click on the “My Account Tab”.  Go to “My Information” and then scroll down to email addresses, where you can make the change.  If you encounter any problems, you can also call our office at (480) 607-0060 and a staff member can assist you with the update.

My doctor said she sent me an email, but I never received it.  What should I do?

The email notification was likely lost in your Spam filter.  Search your Spam folder and correct the filter to prevent it from identifying these notifications as Spam.  Even if the notification was lost, any emails that were sent in NextMD can be retrieved by logging into NextMD and reviewing your inbox.