FOR PATIENTS
Common questions we have answers for below
I’D LIKE TO RENEW A PRESCRIPTION
It is our practice to provide a sufficient amount of medication to our patients until they are due for a followup appointment. If you have run out of refills of your medication, it is likely that your doctor will need to see you. If this is the case please call (480) 607-0060 to schedule a visit with your doctor or go schedule an appointment online.
If you have refills remaining on your prescription:
Please contact your pharmacy, they will refill your prescription.
If you have questions about your medication, you can call and leave a message for your physician’s medical assistant or you can send a message through our patient portal.
I’D LIKE TO RENEW A PRESCRIPTION
It is our practice to provide a sufficient amount of medication to our patients until they are due for a followup appointment. If you have run out of refills of your medication, it is likely that your doctor will need to see you. If this is the case please call (480) 607-0060 to schedule a visit with your doctor or go schedule an appointment online.
If you have refills remaining on your prescription:
Please contact your pharmacy, they will refill your prescription.
If you have questions about your medication, you can call and leave a message for your physician’s medical assistant or you can send a message through our patient portal.
I HAVE A QUESTION/NEED TO GET IN TOUCH WITH MY PHYSICIAN
For non-urgent matters, our patient portal is the best way to communicate with your physician both during and after business hours. Our physicians check messages regularly, and generally respond within 24 hours. However, please allow up to 48 hours for a response before emailing again or calling.
If you do not have access to the Patient Portal, you are welcome to leave a message with your physician’s medical assistant, who will pass the message to your physician.
For urgent matters, please call (480) 607-0060. One of our physicians is on call 24 hours a day.
I HAVE A QUESTION/NEED TO GET IN TOUCH WITH MY PHYSICIAN
For non-urgent matters, our patient portal is the best way to communicate with your physician both during and after business hours. Our physicians check messages regularly, and generally respond within 24 hours. However, please allow up to 48 hours for a response before emailing again or calling.
If you do not have access to the Patient Portal, you are welcome to leave a message with your physician’s medical assistant, who will pass the message to your physician.
For urgent matters, please call (480) 607-0060. One of our physicians is on call 24 hours a day.
I’D LIKE TO REQUEST A COPY OF MY MEDICAL RECORDS
The easiest way to request a copy of your medical records is by sending a secure message through the patient portal.
As an alternative, you can also call our office and make your request through your physician’s medical assistant.
Please allow up to a week in order to process your medical records request. If you are transferring care to a new physician, or the records are needed by a specialist, their office can request the records free of charge.
I’D LIKE TO REQUEST A COPY OF MY MEDICAL RECORDS
The easiest way to request a copy of your medical records is by sending a secure message through the patient portal.
As an alternative, you can also call our office and make your request through your physician’s medical assistant.
Please allow up to a week in order to process your medical records request. If you are transferring care to a new physician, or the records are needed by a specialist, their office can request the records free of charge.