PATIENT PORTAL

FAQs

Patients should allow between one to three business days to receive a response to their message.  However, it is common for our physicians and staff to reply more promptly.

Your iPhone is downloading the Summary of Care Document (PDF) to your Files App.  Exit your Internet Browser, and open the Files App.  It can be difficult to read the tiny print, so turn your phone horizontal to make it a little easier.  If you have access to a computer, it is much easier to read there.

There are two ways to share access to family member’s Portal information.  Patients must agree to sharing their medical information.

1. Once a family member creates an account, they can click on their profile and select “Family Access Settings” to invite family members.  This is the preferred method.
2. For any family members that don’t have an email address (and therefore can’t create their own account), a Desert Ridge FP staff member can share access to any family members.  We can set this up at check-in, or you can call.

Patients need to have an email address to create a Portal account.  You will receive notifications of messages through this email address.

For patients without an email address, we can add your profile to a trusted family member’s Portal Account.  This is recommended for:

• minors without an email address
• patients who share an email address with their spouse or loved one

In your Portal account, you can edit your Profile to change your email, telephone and other demographic information.

If you are no longer able to access your portal account, call us at 480-607-0060 for assistance.

Go to our Patient Portal and click on “forgot password”.  Enter your email and then you will be able to reset your password.